Occasionally, you might receive an invoice via the Peppol network that is not intended for your business<\/b>. While Peppol is more secure than email, it is still possible for invoices to be delivered incorrectly.<\/p>\n
This can happen, for example, if:<\/p>\n
A supplier uses the wrong Peppol identifier<\/b><\/p>\n<\/li>\n A supplier\u2019s Peppol provider makes a routing mistake<\/b><\/p>\n<\/li>\n<\/ul>\n Don\u2019t worry. This does not<\/b> mean your account is compromised.<\/p>\n If the invoice is clearly not meant for you, you can safely:<\/p>\n Delete the invoice<\/b> \n<\/li>\n Do not process or approve it<\/b> At the moment, the Peppol network does not support spam filters or automatic blockers, so incorrect invoices can occasionally pass through.<\/p>\n No. You are not required to contact the supplier or take any additional steps. The responsibility for correct delivery lies with the sender and their Peppol provider.<\/p>\n No. Unfortunately, incorrect deliveries cannot always be prevented at network level. However:<\/p>\n They are rare<\/b><\/p>\n<\/li>\n They do not<\/b> affect your bookkeeping unless you actively process the invoice<\/p>\n<\/li>\n<\/ul>\n We continuously monitor these cases and improve our guidance to help you handle them with confidence.<\/p>\n If you\u2019re uncertain whether an invoice belongs to you, our support team is happy to help. Reach out to us anytime and we\u2019ll take a look with you.<\/p>\n Bottom line:<\/b> \n","protected":false},"excerpt":{"rendered":" Sometimes invoices are delivered to the wrong recipient on the Peppol network. Here\u2019s how to handle them safely and what you can do next.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-21504","help_center","type-help_center","status-publish","hentry"],"acf":[],"yoast_head":"\n
\nWhat should I do if I receive a wrong invoice?<\/h2>\n
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The invoice will not be booked, paid, or included in any tax calculations.<\/p>\n
Simply removing it is enough. No further action is required on your side.<\/p>\n<\/li>\n<\/ol>\n
\nDo I need to contact the supplier?<\/h2>\n
\nIs my data or account at risk?<\/h2>\n
Receiving a wrong invoice does not<\/b> give the sender access to your data, your account, or your bank details. It is comparable to receiving a letter addressed to you by mistake.<\/p>\n
\nCan this be prevented in the future?<\/h2>\n
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\nStill unsure?<\/h2>\n
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If an invoice isn\u2019t yours, delete it and move on. Your books stay clean, and nothing breaks.<\/p>\n<\/div>\n