{"id":21537,"date":"2026-03-10T16:07:57","date_gmt":"2026-03-10T15:07:57","guid":{"rendered":"https:\/\/www.accountable.eu\/help-center\/how-to-check-if-your-invoice-was-sent-via-peppol\/"},"modified":"2026-08-24T17:27:13","modified_gmt":"2026-08-24T15:27:13","slug":"how-to-check-if-your-invoice-was-sent-via-peppol","status":"publish","type":"help_center","link":"https:\/\/www.accountable.eu\/en-be\/help-center\/how-to-check-if-your-invoice-was-sent-via-peppol\/","title":{"rendered":"How to check if your invoice was sent via Peppol"},"content":{"rendered":"<p class=\"no-margin font-inter\">Sometimes your client may tell you that they haven\u2019t received an invoice you sent through Peppol. Before contacting support, you can check the invoice history to see whether it was successfully sent.<\/p>\n<p class=\"no-margin font-inter\">\n<h2 class=\"font-degular\" id=\"h_fad182508e\"><b>Why check the invoice history?<\/b><\/h2>\n<p class=\"no-margin font-inter\">Checking the invoice history is the fastest way to know if your invoice was actually sent. The history shows:<\/p>\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">When the invoice was created<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">When it was sent via Peppol<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">If there were any errors during sending<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">If the invoice shows as successfully sent but your client didn\u2019t receive it, you can contact our support team for further help.<\/p>\n<p class=\"no-margin font-inter\">\n<h2 class=\"font-degular\" id=\"h_171cc472ad\"><b>On mobile<\/b><\/h2>\n<ol>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Open the <b>Revenue<\/b> screen in the app.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Tap on the <b>invoice<\/b> you want to check.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1949278173\/5882c6b9bca094355e88396883b6\/Capture+d%E2%80%99e%CC%81cran+2026-01-16+a%CC%80+14_41_50.png?expires=1787637600&amp;signature=be00f59f5ea8712dcd235a091d49002de139ae1a95d16e63b3e938247b99a1e1&amp;req=dSkjH8t5lYBYWvMW3nq%2Bgdw2kOgdj2a%2FLRTz5MrLn7g0WsqWzcksVZUAnbI9%0A%2Fuy0QD9gkwKTgT34H5JWYeshKgY%3D%0A\" width=\"400\"><\/div>\n<p class=\"no-margin font-inter\">\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Tap the <b>three dots<\/b> in the top right corner of the screen.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1949279498\/35fb59e8d0901f0e784db79c3404\/Capture+d%E2%80%99e%CC%81cran+2026-01-16+a%CC%80+14_41_18.png?expires=1787637600&amp;signature=03b772e57724e12ab8ababc824ab9822fb26e1a893e805e0dc545ec522e36e50&amp;req=dSkjH8t5lIVWUfMW3nq%2BgaF%2F9sKTSkVGZ0rhNANCSahR0qQZ34Jech6lVh%2Fe%0AmfF1Oj3udzT9E5Qa17y2gAhtgnc%3D%0A\" width=\"400\"><\/div>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Select <b>View History<\/b>.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1949280625\/ac39bcb25c152c88b310e36ca1c0\/Capture+d%E2%80%99e%CC%81cran+2026-01-16+a%CC%80+14_40_43.png?expires=1787637600&amp;signature=2fbfd96da7be2fc9f9945662f2986a53ad688095b66c1303f0e5fea1d4d00261&amp;req=dSkjH8t2nYddXPMW3nq%2BgQP4s99TiYDYuRra%2B3n5F1AAM%2BNPvIZrL%2FWw4UP3%0AhN7HF4qgTmWwNj9xuUpbSlR%2FAuY%3D%0A\" width=\"400\"><\/div>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Review the history for the invoice. Look for entries showing \u201cSent via Peppol\u201d or any errors.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1964322015\/c4683bb3bd9342a08db697aae74d\/Capture+d%E2%80%99e%CC%81cran+2026-01-20+a%CC%80+09_51_08.png?expires=1787637600&amp;signature=a90f24168a47731c1256556eeaf1c7f858cdca31f01d00a9d92cd5dd1503a39b&amp;req=dSkhEsp8n4FeXPMW3nq%2BgVVW3ac4LiMGNL2Ur7A67W70ebuGavaV%2BCLyJdaO%0ANhZSxuYoddpBnJ%2FmYcA0Isypq3U%3D%0A\" width=\"400\"><\/div>\n<\/li>\n<\/ol>\n<h2 class=\"font-degular\" id=\"h_5238930196\"><b>On Web<\/b><\/h2>\n<ol>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Go to the <b>Revenue<\/b> screen.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Click on the <b>invoice<\/b> you want to check.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1949290279\/8c5226ab398b94feff2decaa1bb9\/Capture+d%E2%80%99e%CC%81cran+2026-01-16+a%CC%80+14_44_09.png?expires=1787637600&amp;signature=0addb0988229c6e6391bd8a9699bb685eb5f54af8df5e7f338cea74f84bb2a75&amp;req=dSkjH8t3nYNYUPMW3nq%2BgUKSUewUaFHE6zYMQGFlZ3w2gdLkmxbXFZ7IJIeW%0AnBxATxiVjnqs4DEGh6tdbhgS%2Bmk%3D%0A\"><\/div>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">On the <b>menu on the right<\/b>, scroll down to find the <b>View History<\/b> button.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1949290981\/e5bda28cf361383647c800a841de\/Capture+d%E2%80%99e%CC%81cran+2026-01-16+a%CC%80+14_44_37.png?expires=1787637600&amp;signature=7dae2b156db8fe8831b5247e37f55535381388833b8db0f4454757c681c78377&amp;req=dSkjH8t3nYhXWPMW3nq%2BgRK5wbgU%2B%2BaMY9SQVyMbAN%2Bc7T3LxmRzHSO6PIJw%0Arsp2xKg4Qf3%2FNPvHhnsSRfULmZY%3D%0A\"><\/div>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Click <b>View History<\/b>.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Review the invoice history for a \u201cSent via Peppol\u201d entry or any errors.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1964327330\/1b88574cec7b93d31f6574856e14\/Capture+d%E2%80%99e%CC%81cran+2026-01-20+a%CC%80+09_52_19.png?expires=1787637600&amp;signature=905f435562b4d07182aa19de05c015a1bacce5e1ebc77f14ab384ce6b8b16fb2&amp;req=dSkhEsp8moJcWfMW3nq%2BgakeW2x7m8Ku%2FWFVApqRvXLKsJNnJysdsnfyWUXA%0AcRG5N82frV6VeDYEX66pbW2rPng%3D%0A\"><\/div>\n<\/li>\n<\/ol>\n<h2 class=\"font-degular\" id=\"h_6fc0d65266\"><b>What to do if the client didn\u2019t receive the invoice<\/b><\/h2>\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">If the invoice history shows it was <b>successfully sent via Peppol<\/b>, but your client hasn\u2019t received it:<\/p>\n<ol>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Double-check the client\u2019s <b>Peppol ID<\/b>.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Contact our support team with the invoice number and the client\u2019s details.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">If the invoice <b>was not sent<\/b> or shows an error, you can try to <b>resend the invoice<\/b> via Peppol a bit later. If it still not going through, contact us.<\/p>\n<\/li>\n<\/ul>\n<hr>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">Want to learn more? Join our upcoming webinar <b>&#8216;From start to success: making the most out of Accountable&#8217;<\/b>, hosted live by one of our tax coaches to answer your questions!<\/p>\n<p class=\"no-margin font-inter\">\n<div class=\"intercom-container intercom-align-center\"><a class=\"intercom-h2b-button font-inter\" target=\"_blank\" href=\"https:\/\/app.livestorm.co\/accountable\/from-start-to-success-making-the-most-out-of-accountable?push_in_helpcenterarticle\">Sign up for the Webinar<\/a><\/div>\n<p class=\"no-margin font-inter\">And for any questions you may have, we&#8217;re here to help in the chat or by email at <b><a href=\"mailto:support@accountable.eu\" target=\"_blank\" class=\"intercom-content-link font-inter\">support@accountable.eu<\/a><\/b> \ud83d\ude0a<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article explains how to check the history of your invoice on both mobile and web.<\/p>\n","protected":false},"featured_media":0,"template":"","help_label":[544],"class_list":["post-21537","help_center","type-help_center","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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