{"id":21537,"date":"2026-03-10T16:07:57","date_gmt":"2026-03-10T15:07:57","guid":{"rendered":"https:\/\/www.accountable.eu\/help-center\/how-to-check-if-your-invoice-was-sent-via-peppol\/"},"modified":"2026-03-30T14:17:04","modified_gmt":"2026-03-30T12:17:04","slug":"how-to-check-if-your-invoice-was-sent-via-peppol","status":"publish","type":"help_center","link":"https:\/\/www.accountable.eu\/en-be\/help-center\/how-to-check-if-your-invoice-was-sent-via-peppol\/","title":{"rendered":"How to check if your invoice was sent via Peppol"},"content":{"rendered":"<p class=\"no-margin\">Sometimes your client may tell you that they haven\u2019t received an invoice you sent through Peppol. Before contacting support, you can check the invoice history to see whether it was successfully sent.<\/p>\n<p class=\"no-margin\">\n<h2 id=\"h_fad182508e\"><b>Why check the invoice history?<\/b><\/h2>\n<p class=\"no-margin\">Checking the invoice history is the fastest way to know if your invoice was actually sent. The history shows:<\/p>\n<ul>\n<li>\n<p class=\"no-margin\">When the invoice was created<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">When it was sent via Peppol<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">If there were any errors during sending<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin\">If the invoice shows as successfully sent but your client didn\u2019t receive it, you can contact our support team for further help.<\/p>\n<p class=\"no-margin\">\n<h2 id=\"h_171cc472ad\"><b>On mobile<\/b><\/h2>\n<ol>\n<li>\n<p class=\"no-margin\">Open the <b>Revenue<\/b> screen in the app.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Tap on the <b>invoice<\/b> you want to check.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1949278173\/5882c6b9bca094355e88396883b6\/Capture+d%E2%80%99e%CC%81cran+2026-01-16+a%CC%80+14_41_50.png?expires=1774874700&amp;signature=404e96e85b994b908a585e1d6502083070e76b25879279cd1265e26024c4dcc9&amp;req=dSkjH8t5lYBYWvMW1HO4zZ%2FGshfQVrg9sx1bPKgX37eth6b3Q1U%2F2W53u4WF%0AqFeJ%0A\" width=\"400\"><\/div>\n<p class=\"no-margin\">\n<\/li>\n<li>\n<p class=\"no-margin\">Tap the <b>three dots<\/b> in the top right corner of the screen.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1949279498\/35fb59e8d0901f0e784db79c3404\/Capture+d%E2%80%99e%CC%81cran+2026-01-16+a%CC%80+14_41_18.png?expires=1774874700&amp;signature=c1655d9c7dc414641ce26db9fa4275f5da52763d51c19dd87de895f7d6d3c1d1&amp;req=dSkjH8t5lIVWUfMW1HO4zb8xl61iNkSgoZSYaIVwcjadbSyxeyUYpbjpZhgn%0ANi39%0A\" width=\"400\"><\/div>\n<\/li>\n<li>\n<p class=\"no-margin\">Select <b>View History<\/b>.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1949280625\/ac39bcb25c152c88b310e36ca1c0\/Capture+d%E2%80%99e%CC%81cran+2026-01-16+a%CC%80+14_40_43.png?expires=1774874700&amp;signature=b9f2140d37bd10eb5f0733d94a24222e63e93e59fdac70a8fcfe5fb62e2cfa2d&amp;req=dSkjH8t2nYddXPMW1HO4zb%2Bx86%2Bt64zprm%2Bm0ZVmvqpsr%2B4vgFtNRQ2Q25nK%0Aeqtc%0A\" width=\"400\"><\/div>\n<\/li>\n<li>\n<p class=\"no-margin\">Review the history for the invoice. Look for entries showing \u201cSent via Peppol\u201d or any errors.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1964322015\/c4683bb3bd9342a08db697aae74d\/Capture+d%E2%80%99e%CC%81cran+2026-01-20+a%CC%80+09_51_08.png?expires=1774874700&amp;signature=98fdc5f95742937cc41d2161a49337979e27e8254e0d29d9abb258f16614cefe&amp;req=dSkhEsp8n4FeXPMW1HO4zR8LtvhuI3Bvivxzu1xSPhgt%2Fzg12JbjebulGsbW%0A198b%0A\" width=\"400\"><\/div>\n<\/li>\n<\/ol>\n<h2 id=\"h_5238930196\"><b>On Web<\/b><\/h2>\n<ol>\n<li>\n<p class=\"no-margin\">Go to the <b>Revenue<\/b> screen.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Click on the <b>invoice<\/b> you want to check.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1949290279\/8c5226ab398b94feff2decaa1bb9\/Capture+d%E2%80%99e%CC%81cran+2026-01-16+a%CC%80+14_44_09.png?expires=1774874700&amp;signature=4ecfd360d7a90c74f0066d7c09adc45c5f8476f6036dd1545c2677362848231f&amp;req=dSkjH8t3nYNYUPMW1HO4zTkk79GPQSI7OoBTUnjlLK4Yaafw7VUZ14Ze7e82%0A%2BrKG%0A\"><\/div>\n<\/li>\n<li>\n<p class=\"no-margin\">On the <b>menu on the right<\/b>, scroll down to find the <b>View History<\/b> button.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1949290981\/e5bda28cf361383647c800a841de\/Capture+d%E2%80%99e%CC%81cran+2026-01-16+a%CC%80+14_44_37.png?expires=1774874700&amp;signature=2b8702a7242acc99e66ec5be8eb0d480d7ac4901cb4acb63e28c8d03b60fdb4b&amp;req=dSkjH8t3nYhXWPMW1HO4zYK5BA6DhpA3pqtjB6XRP66bv5KG9oj9%2B7ki%2FCqH%0A22kj%0A\"><\/div>\n<\/li>\n<li>\n<p class=\"no-margin\">Click <b>View History<\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Review the invoice history for a \u201cSent via Peppol\u201d entry or any errors.<br \/>\u200b<\/p>\n<div class=\"intercom-container\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1964327330\/1b88574cec7b93d31f6574856e14\/Capture+d%E2%80%99e%CC%81cran+2026-01-20+a%CC%80+09_52_19.png?expires=1774874700&amp;signature=d2cd3ba8b6108b7d33caaeefba6b8a8341c54e5fbd0fbb8afc0b346cb3fbead0&amp;req=dSkhEsp8moJcWfMW1HO4zU8zpA1B6vbrWawPUm6elRK6HACF7ZrtTPI8eeiV%0AY2dP%0A\"><\/div>\n<\/li>\n<\/ol>\n<h2 id=\"h_6fc0d65266\"><b>What to do if the client didn\u2019t receive the invoice<\/b><\/h2>\n<ul>\n<li>\n<p class=\"no-margin\">If the invoice history shows it was <b>successfully sent via Peppol<\/b>, but your client hasn\u2019t received it:<\/p>\n<ol>\n<li>\n<p class=\"no-margin\">Double-check the client\u2019s <b>Peppol ID<\/b>.<\/p>\n<\/li>\n<li>\n<p class=\"no-margin\">Contact our support team with the invoice number and the client\u2019s details.<\/p>\n<\/li>\n<\/ol>\n<\/li>\n<li>\n<p class=\"no-margin\">If the invoice <b>was not sent<\/b> or shows an error, you can try to <b>resend the invoice<\/b> via Peppol a bit later. If it still not going through, contact us.<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This article explains how to check the history of your invoice on both mobile and web.<\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-21537","help_center","type-help_center","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to check if your invoice was sent via Peppol - Accountable<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.accountable.eu\/en-be\/help-center\/how-to-check-if-your-invoice-was-sent-via-peppol\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to check if your invoice was sent via Peppol - 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