{"id":30582,"date":"2026-08-20T12:43:17","date_gmt":"2026-08-20T10:43:17","guid":{"rendered":"https:\/\/www.accountable.eu\/help-center\/how-to-update-my-payment-information\/"},"modified":"2026-08-24T17:26:43","modified_gmt":"2026-08-24T15:26:43","slug":"how-to-update-my-payment-information","status":"publish","type":"help_center","link":"https:\/\/www.accountable.eu\/en-be\/help-center\/how-to-update-my-payment-information\/","title":{"rendered":"How to update my payment information"},"content":{"rendered":"<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">When you subscribe from our website directly, you will be able to manage your subscription and payment information, directly from the web:<\/p>\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Click on your account (buttom-left) and &#8220;Manage my subscription&#8221;. You will be redirected to a page to select price plans<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Click on &#8220;Manage my subscription&#8221;<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">On the next page, you can update the plan, add or update the credit card information<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1840712671\/6f39636fb006a7f34f29a55c50c5\/ScreenRecording2025-11-20at14_42_49-ezgif_com-video-to-gif-converter.gif?expires=1787637600&amp;signature=01088af59b58ae3502791664ac214bb2ed4c3dde707f3b4cbd382a26dd2e4cce&amp;req=dSgjFs5%2Fn4dYWPMW3nq%2BgTSENJWAt86As07O7U4KsM%2BlmUSXY36vpy057sb9%0A6txcf4zarK3ybs3BU4i1YitgQsE%3D%0A\" width=\"800\" height=\"409\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\"><b>If you&#8217;re on the mobile app and were downgraded to Free<\/b> (e.g. after a failed payment), you can&#8217;t update your Stripe payment details directly in the app. Please either:<\/p>\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">open <b>Accountable in a web browser<\/b> and go to Account \u2192 &#8220;Manage my subscription&#8221; to update your payment method, or<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>contact us<\/b> and we&#8217;ll help you get it sorted.<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">If you subscribed via your smartphone in the mobile app, please update your payment details directly in the App Store or Play Store.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You need to change your credit card information into the Accountable app? 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