{"id":30788,"date":"2026-08-20T12:43:55","date_gmt":"2026-08-20T10:43:55","guid":{"rendered":"https:\/\/www.accountable.eu\/help-center\/tips-to-handle-potential-fraud\/"},"modified":"2026-08-24T17:27:30","modified_gmt":"2026-08-24T15:27:30","slug":"tips-to-handle-potential-fraud","status":"publish","type":"help_center","link":"https:\/\/www.accountable.eu\/en-be\/help-center\/tips-to-handle-potential-fraud\/","title":{"rendered":"Tips to handle potential fraud"},"content":{"rendered":"<h1 class=\"font-degular\" id=\"h_2a54a83ad3\">\ud83d\udd75\ufe0f\u200d\u2640\ufe0f What counts as fraud?<\/h1>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">Fraud includes any unauthorized access or suspicious activity on your account, such as attempts to log in without permission or transactions you didn&#8217;t initiate.<\/p>\n<p class=\"no-margin font-inter\">\n<h1 class=\"font-degular\" id=\"h_3f0961a161\">How does Swan protect my account?<\/h1>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">Swan monitors accounts for unusual activity and uses risk detection systems to identify potential fraud. This includes:<\/p>\n<p class=\"no-margin font-inter\">\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Monitoring transactions in real time<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Detecting suspicious patterns<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Collaborating with financial crime units to prevent losses<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">\n<h1 class=\"font-degular\" id=\"h_3e645ee556\">\ud83d\udccb What should I do if I suspect fraud?<\/h1>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">If you notice suspicious activity:<\/p>\n<p class=\"no-margin font-inter\">\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Contact support immediately via the Accountable app or email (<a href=\"mailto:support@accountable.eu\" target=\"_blank\" class=\"intercom-content-link font-inter\">support@accountable.eu<\/a>)<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Block your card if you&#8217;ve entered your details on a fraudulent website (<a href=\"https:\/\/help.accountable.eu\/en\/articles\/10032360-how-can-i-block-the-card-linked-to-my-professional-account\" target=\"_blank\" class=\"intercom-content-link font-inter\">see our &#8216;how to&#8217; article here<\/a>)<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Do not share your password or passcodes with anyone<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Swan will investigate and take action if needed<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">\n<h1 class=\"font-degular\" id=\"h_reporting\">\ud83c\udfdb\ufe0f File an official report<\/h1>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">In addition to contacting Accountable, we strongly recommend filing an official report with the relevant authorities:<\/p>\n<p class=\"no-margin font-inter\">\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Belgium:<\/b> Report to the local police or via <a href=\"https:\/\/www.police.be\" target=\"_blank\" class=\"intercom-content-link font-inter\">police.be<\/a>. Online fraud can also be reported to the Centre for Cybersecurity Belgium via <a href=\"https:\/\/www.ccb.belgium.be\" target=\"_blank\" class=\"intercom-content-link font-inter\">ccb.belgium.be<\/a>.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Germany:<\/b> Report to your local police station (Polizei). Online fraud can also be reported to the Bundeskriminalamt (BKA).<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">A police report number may also be required by your bank or insurer for any reimbursement process.<\/p>\n<p class=\"no-margin font-inter\">\n<div class=\"intercom-interblocks-table-container\">\n<table role=\"presentation\" style=\"border: 1px solid #c6c9c0; border-radius: 6px; border-collapse: separate; border-spacing: 0;\">\n<tbody>\n<tr>\n<td style=\"padding: 8px;\">\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">\u26a0\ufe0f <b>Watch out for follow-up scams.<\/b> Fraudsters sometimes contact victims a second time, posing as investigators or claiming they can help recover lost funds. If you receive such a contact, do not engage \u2014 report it to us immediately.<\/p>\n<p class=\"no-margin font-inter\">\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p class=\"no-margin font-inter\">\n<h1 class=\"font-degular\" id=\"h_aef396bf3b\">Good to know:<\/h1>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\"><b>Will I ever receive a new passcode automatically when I reset it?<\/b><br \/>No. During a passcode reset, you will choose and confirm a new passcode yourself. Swan will never send it automatically.<\/p>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\"><b>Who can access my account?<\/b><br \/>Only you and anyone you have explicitly granted access to (for example, through Accountable&#8217;s accountant access) can see your account data. Unauthorized parties cannot access your account.<\/p>\n<p><b>Contact between you and Swan<\/b><\/p>\n<p class=\"no-margin font-inter\">\n<ol>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Swan never calls you unexpectedly. If you receive an unplanned phone call from Swan, hang up and inform Accountable immediately<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Swan or Accountable might ask you to verify your name or phone number to confirm your identity, but that&#8217;s it. All other information requests are sent through secure tickets and only for valid reasons, such as an enhanced transaction review.<\/p>\n<\/li>\n<\/ol>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\"><b>How can I make my account more secure?<\/b><\/p>\n<p class=\"no-margin font-inter\">\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Keep your passcode private<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Use strong and unique credentials<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Be cautious with emails or links asking for login information<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Contact Accountable support if you receive suspicious messages<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">\n<h1 class=\"font-degular\" id=\"h_3217497c5b\">\ud83c\udfe6 7 tips to help prevent fraud<\/h1>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">Apply these 7 tips to avoid falling victim to fraud:<\/p>\n<p class=\"no-margin font-inter\">\n<ol>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Don&#8217;t act urgently.<\/b> Fraudsters pressure you into believing their request is urgent and must happen immediately.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Know what fraud looks like.<\/b> Stay informed about how fraudsters try to trick people.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Follow established processes.<\/b> Don&#8217;t let anyone convince you to bypass processes due to urgency.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Evaluate emails and messages carefully.<\/b> Check for typos or errors in names, websites, email addresses, and messages. If you receive a phone call, consider whether it sounded authentic.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Contact the person or organization through another established channel<\/b> if something feels suspicious. For example, if you receive an email, call them before taking action.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Protect your login information.<\/b> Use unique passwords and passcodes. Store them in a secure password manager. Combine this with MFA or 2FA for extra protection.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Keep your devices updated.<\/b> Regularly install software updates on computers, phones, and other devices to benefit from improved security measures.<\/p>\n<\/li>\n<\/ol>\n<p class=\"no-margin font-inter\">\n<h1 class=\"font-degular\" id=\"h_help\">\ud83d\ude80 Need help?<\/h1>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">Feel free to contact our support team. We&#8217;ll be happy to help. \ud83d\ude80<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd75\ufe0f\u200d\u2640\ufe0f What counts as fraud? Fraud includes any unauthorized access or suspicious activity on your account, such as attempts to log in without permission or transactions you didn&#8217;t initiate. How does Swan protect my account? Swan monitors accounts for unusual activity and uses risk detection systems to identify potential fraud. This includes: Monitoring transactions in [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","help_label":[523,541],"class_list":["post-30788","help_center","type-help_center","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tips to handle potential fraud - Accountable<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.accountable.eu\/en-be\/help-center\/tips-to-handle-potential-fraud\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tips to handle potential fraud - Accountable\" \/>\n<meta property=\"og:description\" content=\"\ud83d\udd75\ufe0f\u200d\u2640\ufe0f What counts as fraud? 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