{"id":30909,"date":"2026-08-20T12:44:04","date_gmt":"2026-08-20T10:44:04","guid":{"rendered":"https:\/\/www.accountable.eu\/help-center\/i-dont-receive-a-text-message-to-perform-two-factor-authentication\/"},"modified":"2026-08-24T17:27:58","modified_gmt":"2026-08-24T15:27:58","slug":"i-dont-receive-a-text-message-to-perform-two-factor-authentication","status":"publish","type":"help_center","link":"https:\/\/www.accountable.eu\/en-be\/help-center\/i-dont-receive-a-text-message-to-perform-two-factor-authentication\/","title":{"rendered":"I don\u2019t receive a text message to perform two factor authentication"},"content":{"rendered":"

Certain sensitive operations or actions that impact your account require your consent to proceed. We use Strong Customer Authentication (SCA), a form of multi-factor authentication<\/b>, to make sure these actions are secure, by sending you a confirmation code via SMS.<\/p>\n

\n

<\/div>\n

\n

If you don\u2019t receive a text message, you can:<\/p>\n

    \n
  1. \n

    Scan a QR code<\/b> with the camera on your mobile device to consent to the operation.<\/p>\n<\/li>\n

  2. \n

    Resent the SMS message<\/b><\/p>\n<\/li>\n<\/ol>\n

    If neither of those options work:<\/p>\n

      \n
    1. \n

      Check your SMS spam folder<\/b>, as it can sometimes be found there<\/p>\n<\/li>\n

    2. \n

      Restart your device to reconnect it to the nearby cell tower.<\/p>\n<\/li>\n

    3. \n

      Make sure you have good signal, then click Retry<\/b> again.<\/p>\n<\/li>\n

    4. \n

      Try again to see if the problem still continues or is resolved.<\/p>\n<\/li>\n<\/ol>\n

      If you still cannot consent after trying these options, please contact us through the chat and we will make sure to handle your case with the highest priority.<\/p>\n","protected":false},"excerpt":{"rendered":"

      Certain sensitive operations or actions that impact your account require your consent to proceed. We use Strong Customer Authentication (SCA), a form of multi-factor authentication, to make sure these actions are secure, by sending you a confirmation code via SMS. If you don\u2019t receive a text message, you can: Scan a QR code with the […]<\/p>\n","protected":false},"featured_media":0,"template":"","help_label":[523,529],"class_list":["post-30909","help_center","type-help_center","status-publish","hentry"],"acf":[],"yoast_head":"\nI don\u2019t receive a text message to perform two factor authentication - Accountable<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.accountable.eu\/en-be\/help-center\/i-dont-receive-a-text-message-to-perform-two-factor-authentication\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I don\u2019t receive a text message to perform two factor authentication - Accountable\" \/>\n<meta property=\"og:description\" content=\"Certain sensitive operations or actions that impact your account require your consent to proceed. 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