Path A \u2013 Face match (or face + ID document)<\/b>: if you previously verified your identity using your mobile device.<\/p>\n<\/li>\n Path B \u2013 Unique key verification<\/b>: if you haven’t yet verified your identity for your payment account.<\/p>\n<\/li>\n<\/ul>\n \n If you’re having trouble verifying your identity, or have entered your passcode incorrectly three times, please contact our support team.<\/p>\n \n Follow these steps on your mobile device<\/b>:<\/p>\n \n 1.<\/b> Go to Web Banking<\/b> > Sign into Web Banking<\/b>.<\/p>\n \n 2.<\/b> When asked to confirm it’s really you, tap Confirm<\/b>.<\/p>\n \ud83d\udca1 If biometrics are activated, you’ll be prompted to sign in with biometrics. Tap Confirm with passcode<\/b> if you still want to reset your passcode.<\/i><\/p>\n \n \n 3.<\/b> When asked for your 6-digit passcode, tap Forgot passcode<\/b>.<\/p>\n \n \n 4.<\/b> Tap Reset<\/b> to confirm.<\/p>\n \n \n 5.<\/b> Create your new 6-digit passcode<\/b> and tap Next<\/b>.<\/p>\n \u26a0\ufe0f Use a unique passcode and keep it safe. Avoid reusing the same passcode across multiple accounts.<\/i><\/p>\n \n \n 6.<\/b> Re-enter your passcode and tap Confirm<\/b>.<\/p>\n \n \n 7.<\/b> Tap Verify my identity<\/b>, then follow the on-screen prompts.<\/p>\n \n \n This path applies if you previously completed identification using your mobile device. Have your original, valid ID document ready.<\/p>\n \n 1.<\/b> Tap Start verifying<\/b>.<\/p>\n \n \n 2.<\/b> Check the boxes to agree to the verification conditions, then tap Okay<\/b>.<\/p>\n You may be asked to record just your face, or both your face and your ID document \u2014 this is shown automatically on your device.<\/i><\/p>\n \n \n 3.<\/b> Follow the prompts to complete your identity verification.<\/p>\n Once done, you’ll receive a text message confirming your passcode update \u2014 typically within 10 minutes<\/b>.<\/p>\n \n \n This path applies if you have multiple member emails linked to your phone number. Swan will email a unique key to one of your addresses.<\/p>\n \n 1.<\/b> Select an email address from the dropdown, then tap Send<\/b>.<\/p>\n Check your spam folder if you don’t see the email in your inbox.<\/i><\/p>\n \n \n 2.<\/b> Enter the unique key from your email into the Reset key<\/b> field, then tap Confirm<\/b>.<\/p>\n \n \n 3.<\/b> Your passcode is now reset. Tap Go to your account<\/b> to access your account.<\/p>\n \n No worries \u2014 our Accountable Banking support team is here for you. Whether you’re stuck on a step or something doesn’t look right, just reach out and we’ll get you back into your account as quickly as possible.<\/p>\n","protected":false},"excerpt":{"rendered":" Forgot your 6-digit passcode for Accountable Banking? Here’s how to reset it step by step on your mobile device.<\/p>\n","protected":false},"featured_media":0,"template":"","help_label":[523,532],"class_list":["post-31393","help_center","type-help_center","status-publish","hentry"],"acf":[],"yoast_head":"\nStep-by-step: resetting your passcode<\/h1>\n
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Path A: Face and ID document verification<\/h1>\n
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Path B: Unique key verification<\/h1>\n
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\ud83d\ude80 Still need help?<\/h1>\n