{"id":37901,"date":"2026-10-31T02:34:56","date_gmt":"2026-10-31T01:34:56","guid":{"rendered":"https:\/\/www.accountable.eu\/help-center\/i-forgot-my-6-digit-accountable-banking-passcode-how-do-i-reset-it-3\/"},"modified":"2026-10-31T02:34:56","modified_gmt":"2026-10-31T01:34:56","slug":"i-forgot-my-6-digit-accountable-banking-passcode-how-do-i-reset-it-3","status":"publish","type":"help_center","link":"https:\/\/www.accountable.eu\/en-be\/help-center\/i-forgot-my-6-digit-accountable-banking-passcode-how-do-i-reset-it-3\/","title":{"rendered":"I forgot my 6-digit Accountable Banking passcode. How do I reset it?"},"content":{"rendered":"<p class=\"no-margin font-inter\">When you signed up for your Accountable Banking account, you chose a 6-digit passcode. If you&#8217;ve forgotten it, you can reset it directly from your mobile device.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<p class=\"no-margin font-inter\">The process involves <b>choosing a new passcode<\/b> and <b>verifying your identity<\/b>. Depending on your identification status, you&#8217;ll be asked to use one of the following methods:<\/p>\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Path A: Face match (or face + ID document)<\/b>: if you previously verified your identity using your mobile device.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Path B: Unique key verification<\/b>: if you haven&#8217;t yet verified your identity for your payment account.<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">If you&#8217;re having trouble verifying your identity, or have entered your passcode incorrectly three times, please contact our support team.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<h1 class=\"font-degular\" id=\"h_reset_steps\">Step-by-step: resetting your passcode<\/h1>\n<p class=\"no-margin font-inter\">Follow these steps on your <b>mobile device<\/b>:<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<p class=\"no-margin font-inter\"><b>1.<\/b> Go to <b>Web Banking<\/b> &gt; <b>Sign into Web Banking<\/b>.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<p class=\"no-margin font-inter\"><b>2.<\/b> When asked to confirm it&#8217;s really you, tap <b>Confirm<\/b>.<\/p>\n<div class=\"intercom-interblocks-callout\" style=\"background-color: #e8e8e880;border-color: #73737633\">\n<p class=\"intercom-align-center no-margin font-inter\">\ud83d\udca1 If biometrics are activated, you&#8217;ll be prompted to sign in with biometrics. Tap <b>Confirm with passcode<\/b> if you still want to reset your passcode.<\/p>\n<\/div>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353114945\/e4f3bccb9b187ac2202c9a0c246d\/20531243269021?expires=1793469600&amp;signature=7fdf0d4f692f90ca7d736214d2a4c2e5fc1e36048bcb43b943745a6176344145&amp;req=diMiFch%2FmYhbXPMW3nq%2BgbzZ1TykM3KC1Jhl2KA3kKT1LI1aT8ujib%2BohHwF%0ADaZ6mMuwoQThapzURp16mskb%2BWE%3D%0A\" alt=\"Group 3861 (2).png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\"><b>3.<\/b> When asked for your 6-digit passcode, tap <b>Forgot passcode<\/b>.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353115529\/78fc28a367705f8f4019398ca8ff\/21014174744989?expires=1793469600&amp;signature=868b8016e7bb3f245e8c06f99329fc01cbeed402be2586a7ab553f2384281611&amp;req=diMiFch%2FmIRdUPMW3nq%2BgSybDrE2uQuwlIEHYreFQ1Wnr%2BQcQ43WcNwMOuwc%0A7VE%2BYIDTdGCn5Bz7Lh3u%2Fd2jDOo%3D%0A\" alt=\"Group 3879.png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\"><b>4.<\/b> Tap <b>Reset<\/b> to confirm.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353116981\/c76b5a0594b110d651fc0c803fa5\/20531243275677?expires=1793469600&amp;signature=f0875aa0127f087d8da880d815ad306dcd89e41541b991161732a894194090ba&amp;req=diMiFch%2Fm4hXWPMW3nq%2BgYyG42fpYKGQPUrDqPHpxPbPAR7nE5%2BhYIaJ7oDC%0AE44PUpWl8P0r0bbxWh0fMns9bBE%3D%0A\" alt=\"Group 3863 (1).png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\"><b>5.<\/b> Create your new <b>6-digit passcode<\/b> and tap <b>Next<\/b>.<\/p>\n<div class=\"intercom-interblocks-callout\" style=\"background-color: #e8e8e880;border-color: #73737633\">\n<p class=\"intercom-align-center no-margin font-inter\">\u26a0\ufe0f Use a unique passcode and keep it safe. Avoid reusing the same passcode across multiple accounts.<\/p>\n<\/div>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353118028\/c70604a392abf8641488f04abba3\/21059154381853?expires=1793469600&amp;signature=2a150c9c687fbffdc70e3c17fa301aa73655ef0fa3f673c7851eaf3ccdcc0e51&amp;req=diMiFch%2FlYFdUfMW3nq%2BgWo%2BSTHq7ZCOQlhuFW0HKHeExy7e8LHMWvDnZAXN%0AvLnSU3tnkXCjYTtdxtR8HP4QSEU%3D%0A\" alt=\"Group 3881.png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\"><b>6.<\/b> Re-enter your passcode and tap <b>Confirm<\/b>.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353118969\/3724b7a0ae159c92d20a422c659b\/21059199234077?expires=1793469600&amp;signature=176f4cab67c5b3599f232604dc8157bbceb34dbd6bcecb3ee1a1dce1d1abc511&amp;req=diMiFch%2FlYhZUPMW3nq%2BgdIY2fplKKhgs1UCdgCcMWH3qdA%2FhsID535arDLb%0AaLIrDLVewy2oKOvqO84GLQct77I%3D%0A\" alt=\"Group 3880.png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\"><b>7.<\/b> Tap <b>Verify my identity<\/b>, then follow the on-screen prompts.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353120880\/db1b343e458d0070c435a3222887\/22546820928925?expires=1793469600&amp;signature=48fcf27c3755a140d81d052500ea23d94770e0d3d1a16f5e93d054f08b277ae6&amp;req=diMiFch8nYlXWfMW3nq%2BgQjPodpc73PNtJnygQQGze%2FoP60i1SI8QweOy25s%0A4jtQ61fHtyjclVMDMVnypDVf9lA%3D%0A\" alt=\"Verify your identity.png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<h1 class=\"font-degular\" id=\"h_path_a\">Path A: Face and ID document verification<\/h1>\n<p class=\"no-margin font-inter\">This path applies if you previously completed identification using your mobile device. Have your original, valid ID document ready.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<p class=\"no-margin font-inter\"><b>1.<\/b> Tap <b>Start verifying<\/b>.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353122882\/04fc3daa4450710bcf0d3edac9e1\/20531243282589?expires=1793469600&amp;signature=411a189dcc97010e55dd0b94722e5abb76790d6742bd57483d14c2770b63e771&amp;req=diMiFch8n4lXW%2FMW3nq%2Bgc8r8lSg40E02N5xy%2FgU2hH11B96c7phLYJT5p8Y%0A1PkhALYp6sCjsCkbdzD77Aadq%2FA%3D%0A\" alt=\"Group 3867.png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\"><b>2.<\/b> Check the boxes to agree to the verification conditions, then tap <b>Okay<\/b>.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<p class=\"no-margin font-inter\"><i>You may be asked to record just your face, or both your face and your ID document. This is shown automatically on your device.<\/i><\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353123724\/d589fafcbffcedb70a32e93ec1bf\/20531278399773?expires=1793469600&amp;signature=bac942b826e9bacc79a6c28f6c0f0f7a9783104cbe79ca53a018937594e9bf5c&amp;req=diMiFch8noZdXfMW3nq%2BgetezqKWU95ETcUAkRN8EHkNroRu2dsnrc9OX%2BXM%0AjsCLuLhvC5DSXnfjNTV2885%2Fv3U%3D%0A\" alt=\"Group 3868 (3).png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\"><b>3.<\/b> Follow the prompts to complete your identity verification.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<p class=\"no-margin font-inter\">Once done, you&#8217;ll receive a text message confirming your passcode update, typically within <b>10 minutes<\/b>.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353124564\/d0c5f483075cc4302b8d9f4deb9d\/20531243290269?expires=1793469600&amp;signature=dcf00f9ae13f629c069c6c4c42c9e0f11376ed0ff4f4d295d3264a515f6762c3&amp;req=diMiFch8mYRZXfMW3nq%2BgbFEvGQ8IxSrUKlk69WGU97Uk0LoCNoi6nN26ItF%0A9PkJ9bM7wykD1XNjbKcTw3qWpIM%3D%0A\" alt=\"Group 3870 (1).png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<h1 class=\"font-degular\" id=\"h_path_b\">Path B: Unique key verification<\/h1>\n<p class=\"no-margin font-inter\">This path applies if you have multiple member emails linked to your phone number. Swan will email a unique key to one of your addresses.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<p class=\"no-margin font-inter\"><b>1.<\/b> Select an email address from the dropdown, then tap <b>Send<\/b>.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<p class=\"no-margin font-inter\"><i>Check your spam folder if you don&#8217;t see the email in your inbox.<\/i><\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353125406\/fc1ddacf7bb457f75e7e29a205fe\/22546887169821?expires=1793469600&amp;signature=a0318ee41f6aa29cc328a56f5636466e7224d4b5c29c41947e3bd3797579d079&amp;req=diMiFch8mIVfX%2FMW3nq%2Bgds5ukAdx%2FTsqG%2B1HZ05ttqBw1gPB8EacsVc8I9k%0AsaGRcylBRVnKs2cZj60Admv4trI%3D%0A\" alt=\"Email address.png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\"><b>2.<\/b> Enter the unique key from your email into the <b>Reset key<\/b> field, then tap <b>Confirm<\/b>.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<div class=\"intercom-container intercom-align-center\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/2353126113\/2a79b530f18e0ae3be49c5a99d7f\/22547043368989?expires=1793469600&amp;signature=6dc04ba4b959f8290a5b5e6d86488b1b78db6ff16c83f6c10dba9ea1ee522d8f&amp;req=diMiFch8m4BeWvMW3nq%2BgUbT9gRY69DE%2BK1LWYmCpQjC3R9%2FqwogakzoQYa9%0A%2FnRG0coN%2BnQiStoQmuHYX5r0byQ%3D%0A\" alt=\"Enter reset key.png\" width=\"220\" height=\"0\" style=\"height: auto\"><\/div>\n<p class=\"no-margin font-inter\"><b>3.<\/b> Your passcode is now reset. Tap <b>Go to your account<\/b> to access your account.<\/p>\n<p class=\"no-margin font-inter\">\u200b<\/p>\n<h1 class=\"font-degular\" id=\"h_5ad9893573\">Key takeaways<\/h1>\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">You can reset your 6-digit Accountable Banking passcode directly from your mobile device.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">The reset process requires you to choose a new passcode and verify your identity, either by face match (Path A) or unique key email (Path B).<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">After completing identity verification via Path A, you&#8217;ll receive a confirmation text within 10 minutes.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">If you&#8217;ve entered your passcode incorrectly three times or are unable to verify your identity, contact the support team.<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">Need help? Chat with us or email support@accountable.eu, we&#8217;re happy to help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Forgot your 6-digit passcode for Accountable Banking? Here&#8217;s how to reset it step by step on your mobile device.<\/p>\n","protected":false},"featured_media":0,"template":"","help_label":[523,626],"class_list":["post-37901","help_center","type-help_center","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I forgot my 6-digit Accountable Banking passcode. 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