{"id":30685,"date":"2026-08-20T12:43:48","date_gmt":"2026-08-20T10:43:48","guid":{"rendered":"https:\/\/www.accountable.eu\/help-center\/je-narrive-pas-a-me-connecter-que-faire\/"},"modified":"2026-09-03T03:31:05","modified_gmt":"2026-09-03T01:31:05","slug":"je-narrive-pas-a-me-connecter-que-faire","status":"publish","type":"help_center","link":"https:\/\/www.accountable.eu\/fr-be\/help-center\/je-narrive-pas-a-me-connecter-que-faire\/","title":{"rendered":"Je n&rsquo;arrive pas \u00e0 me connecter : que faire ?"},"content":{"rendered":"<h2 class=\"font-degular\" id=\"h_f0431f4e14\"><b>\ud83d\udca1 Pas de panique<\/b><\/h2>\n<p class=\"no-margin font-inter\">Dans la grande majorit\u00e9 des cas, un probl\u00e8me de connexion vient soit d&rsquo;une mauvaise adresse email, soit de la mauvaise m\u00e9thode de connexion. On passe en revue toutes les pistes ci-dessous.<\/p>\n<p class=\"no-margin font-inter\">\n<h2 class=\"font-degular\" id=\"h_879a5dffea\"><b>\ud83d\udc49 Les causes les plus fr\u00e9quentes<\/b><\/h2>\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Ce n&rsquo;est pas la bonne adresse email.<\/b> V\u00e9rifie qu&rsquo;il n&rsquo;y a ni espace ni faute de frappe, et essaie les autres adresses que vous avez pu utiliser \u00e0 l&rsquo;inscription. Seule votre adresse de connexion d&rsquo;origine fonctionne, pas un alias ni une redirection.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Vous utilisez la mauvaise m\u00e9thode de connexion.<\/b> Si vous avez cr\u00e9\u00e9 votre compte avec \u00ab Se connecter avec Google \u00bb ou \u00ab Se connecter avec Apple \u00bb, vous devez utiliser ce m\u00eame bouton. Un mot de passe classique ne fonctionnera pas.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Vous avez oubli\u00e9 ton mot de passe.<\/b> Encodez votre email sur la page de connexion pour recevoir un lien de r\u00e9initialisation (il expire apr\u00e8s 1 h). Pensez \u00e0 v\u00e9rifier vos spams et l&rsquo;onglet Promotions.<\/p>\n<\/li>\n<\/ul>\n<h2 class=\"font-degular\" id=\"h_5bea1950a9\">\u2139\ufe0f <b>Vous ne recevez aucun email de r\u00e9initialisation ?<\/b> <\/h2>\n<p class=\"no-margin font-inter\">Le plus souvent, c&rsquo;est que vous utilisez une adresse qui n&rsquo;a pas de compte, ou que votre compte a \u00e9t\u00e9 cr\u00e9\u00e9 avec Google ou Apple. Dans ce dernier cas, il n&rsquo;y a pas de mot de passe \u00e0 r\u00e9initialiser : reconnectez-vous simplement avec le bouton Google ou Apple.<\/p>\n<p class=\"no-margin font-inter\">\n<h2 class=\"font-degular\" id=\"h_c22fefbd1c\"><b>\ud83d\udcf1 Le code \u00e0 deux facteurs (authenticator) ne passe pas<\/b><\/h2>\n<p class=\"no-margin font-inter\">Votre code de connexion \u00e0 deux facteurs est g\u00e9n\u00e9r\u00e9 par une app comme Google Authenticator ou Microsoft Authenticator. Ce n&rsquo;est pas un code envoy\u00e9 par email. S&rsquo;il ne fonctionne pas, essayez dans l&rsquo;ordre :<\/p>\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>R\u00e9glez l&rsquo;heure de votre t\u00e9l\u00e9phone en automatique.<\/b> Le code d\u00e9pend de l&rsquo;horloge de votre t\u00e9l\u00e9phone, et un d\u00e9calage est la cause la plus fr\u00e9quente.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Utilisez un code tout juste g\u00e9n\u00e9r\u00e9.<\/b> Chaque code n&rsquo;est valable qu&rsquo;environ 30 secondes.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>V\u00e9rifiez s&rsquo;il y a plusieurs entr\u00e9es \u00ab Accountable \u00bb<\/b> dans votre app d&rsquo;authentification, et testez chacune.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\"><b>Votre code de r\u00e9cup\u00e9ration s&rsquo;encode sans espaces.<\/b><\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">Consultez notre article complet sur l&rsquo;authentification \u00e0 deux facteurs <a href=\"https:\/\/help.accountable.eu\/fr\/articles\/15887137-probleme-avec-l-authentification-a-deux-facteurs-2fa-erreurs-connues-et-solutions\" target=\"_blank\" class=\"intercom-content-link font-inter\">ici<\/a>.<\/p>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">Rien n&rsquo;y fait ? Contactez-nous : on peut r\u00e9initialiser votre double authentification apr\u00e8s une petite v\u00e9rification d&rsquo;identit\u00e9.<\/p>\n<p class=\"no-margin font-inter\">\n<h2 class=\"font-degular\" id=\"h_3f6f992514\"><b>\ud83d\udc69\u200d\ud83d\udcbc Vous \u00eates comptable ?<\/b><\/h2>\n<p class=\"no-margin font-inter\">Si vous cherchez \u00e0 acc\u00e9der au dossier d&rsquo;un client, vous avez un acc\u00e8s s\u00e9par\u00e9. Connectez-vous sur <a href=\"https:\/\/accountants.accountable.eu\/\" target=\"_blank\" class=\"intercom-content-link font-inter\">https:\/\/accountants.accountable.eu\/<\/a>, et non via l&rsquo;app ou le site habituel.<\/p>\n<p class=\"no-margin font-inter\">\n<h2 class=\"font-degular\" id=\"h_e6678630c3\"><b>\ud83d\udd27 Toujours bloqu\u00e9 ?<\/b><\/h2>\n<p class=\"no-margin font-inter\">Vous ne savez plus sous quelle adresse est votre compte ? R\u00e9pondez-nous dans le chat ou par email \u00e0 <a href=\"mailto:support@accountable.eu\" target=\"_blank\" class=\"intercom-content-link font-inter\">support@accountable.eu<\/a> avec ton num\u00e9ro de TVA : on retrouve votre compte tout de suite et on vous d\u00e9bloque plus vite.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Toutes les raisons possibles et les solutions pour retrouver l&rsquo;acc\u00e8s \u00e0 votre compte.<\/p>\n","protected":false},"featured_media":0,"template":"","help_label":[443,458],"class_list":["post-30685","help_center","type-help_center","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Je n&#039;arrive pas \u00e0 me connecter : que faire ? - Accountable<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.accountable.eu\/fr-be\/help-center\/je-narrive-pas-a-me-connecter-que-faire\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Je n&#039;arrive pas \u00e0 me connecter : que faire ? 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