{"id":21539,"date":"2026-03-10T16:07:57","date_gmt":"2026-03-10T15:07:57","guid":{"rendered":"https:\/\/www.accountable.eu\/help-center\/hoe-controleer-je-of-je-factuur-via-peppol-werd-verzonden\/"},"modified":"2026-08-24T17:27:13","modified_gmt":"2026-08-24T15:27:13","slug":"hoe-controleer-je-of-je-factuur-via-peppol-werd-verzonden","status":"publish","type":"help_center","link":"https:\/\/www.accountable.eu\/nl-be\/help-center\/hoe-controleer-je-of-je-factuur-via-peppol-werd-verzonden\/","title":{"rendered":"Hoe controleer je of je factuur via Peppol werd verzonden"},"content":{"rendered":"<p class=\"no-margin font-inter\">Soms laat een klant weten dat hij een factuur die je via Peppol verstuurde niet heeft ontvangen. Voor je contact opneemt met support, kan je eerst de historiek van de factuur controleren om te zien of de verzending correct is verlopen.<\/p>\n<p class=\"no-margin font-inter\">\n<h2 class=\"font-degular\" id=\"h_a7b415f39e\">Waarom de factuurhistoriek controleren?<\/h2>\n<p class=\"no-margin font-inter\">De historiek nakijken is de snelste manier om te weten of je factuur effectief werd verzonden. In de historiek zie je onder andere:<\/p>\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Wanneer de factuur werd aangemaakt<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Wanneer ze via Peppol werd verzonden<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Of er fouten zijn opgetreden tijdens het verzenden<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">Als de factuur als succesvol verzonden staat, maar je klant ze toch niet heeft ontvangen, kan ons supportteam je verder helpen.<\/p>\n<p class=\"no-margin font-inter\">\n<h2 class=\"font-degular\" id=\"h_9d8bdc702f\">Op mobiel<\/h2>\n<ol>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Open het scherm <b>Inkomsten<\/b> in de app.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Tik op de factuur die je wil controleren.<\/p>\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1968979426\/78ed74ba6f002e2d7653def8594a\/Capture+d%E2%80%99e%CC%81cran+2026-01-21+a%CC%80+13_28_20.png?expires=1787702400&amp;signature=2090dad24815b1815a6bd06a092b6c8bb9071754ee6dbab917501fdabcdd3210&amp;req=dSkhHsB5lIVdX%2FMW3nq%2BgaHrQKPWsUz24zEVBU5gEE7cSU1EMjlMRr6BmLVV%0AuiSyfvvs%2BACZ9kMC0g9C1j2A76Y%3D%0A\" width=\"400\" height=\"805\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin font-inter\">\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Tik op de drie puntjes rechtsboven in het scherm.<\/p>\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1968979881\/6a3a85e3b666a7ec00fc3f0ab57e\/Capture+d%E2%80%99e%CC%81cran+2026-01-21+a%CC%80+13_28_36.png?expires=1787702400&amp;signature=c57e723b5929f16afcff38fc66301acdf0327935dfb8cab775b679583068934b&amp;req=dSkhHsB5lIlXWPMW3nq%2BgcU8Hxoow9aA7g0aGNxEsPAT2%2BbLSBkAhV6tj8N3%0A9J5pL2pL5VC5tNUCC6NW%2FZVmGks%3D%0A\" width=\"400\" height=\"822\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin font-inter\">\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Kies <b>Bekijk geschiedenis<\/b>.<\/p>\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1968980378\/caeb1def6606bed9d8abb72b2af0\/Capture+d%E2%80%99e%CC%81cran+2026-01-21+a%CC%80+13_28_56.png?expires=1787702400&amp;signature=9aed1f95c37e0e200e9aaf1d93739218384e53ad84d2050404b2ed73dcfb1c3e&amp;req=dSkhHsB2nYJYUfMW3nq%2BgbjpUO7HzL6OtwX%2FV%2FY32EE5RD2MHmiculDyceKb%0AbkReKnrfIVWKagJRMPohqfKsMlg%3D%0A\" width=\"400\" height=\"816\" style=\"height: auto;\"><\/div>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Controleer de historiek en zoek naar <b>\u201cVerstuurd via Peppol\u201d<\/b> of eventuele foutmeldingen.<\/p>\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1968981463\/2ca5c92f5b0a569ebb6e9d07000e\/Capture+d%E2%80%99e%CC%81cran+2026-01-21+a%CC%80+13_29_22.png?expires=1787702400&amp;signature=649b855e8a0490ccbd54ad2797c786347a9b00d9a2589a6af55904a51acdb8d3&amp;req=dSkhHsB2nIVZWvMW3nq%2BgcH7z2n5g4MEbBeiR%2B2eb%2Fc3S1kz9enzXbd6JM%2Ff%0Aldqvw3qvZZV8vo4zhWbKA9y4z9c%3D%0A\" width=\"400\" height=\"842\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin font-inter\">\n<\/li>\n<\/ol>\n<h2 class=\"font-degular\" id=\"h_9ce75acd12\">Op web<\/h2>\n<ol>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Ga naar het scherm <b>Inkomsten<\/b>.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Klik op de factuur die je wil controleren.<\/p>\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1968987700\/b651764e20b22be6e036cbfc17b0\/Capture+d%E2%80%99e%CC%81cran+2026-01-21+a%CC%80+13_31_13.png?expires=1787702400&amp;signature=f5d070a6653516732263f375d9a8ceb9243a6e3193be9edbadbf650cff3633ee&amp;req=dSkhHsB2moZfWfMW3nq%2Bgb17taI8oM12VJEogDvZu1ykYgYb0z7ng6Cm4mWD%0A2qfuS6W5w7bPeZxmih%2F%2Fv2%2BCqq4%3D%0A\" width=\"2904\" height=\"944\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin font-inter\">\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Scroll in het menu rechts naar beneden tot je de knop <b>Bekijk geschiedenis<\/b> ziet.<\/p>\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1968988091\/5093c18e0634af135955bf0f42c5\/Capture+d%E2%80%99e%CC%81cran+2026-01-21+a%CC%80+13_31_45.png?expires=1787702400&amp;signature=9b15530cded33f5749f5b1453cfea78d20b7c298827c9d8ff6d0608886af4275&amp;req=dSkhHsB2lYFWWPMW3nq%2BgQvLuiPyvoLywmjLdeAc37dL3CA7TDo8T7wONsPc%0AXbO9Btd8RuBHRHMMh1BUStj2XA0%3D%0A\" width=\"1690\" height=\"702\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin font-inter\">\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Klik op <b>Bekijk geschiedenis<\/b>.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Controleer of er een melding <b>\u201cVerstuurd via Peppol\u201d<\/b> staat of of er fouten zijn.<\/p>\n<div class=\"intercom-container\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/c9wnmh12\/1968989037\/43e3d4256989048965101bf36bac\/Capture+d%E2%80%99e%CC%81cran+2026-01-21+a%CC%80+13_32_02.png?expires=1787702400&amp;signature=798c14968d7bc5b697d18ae52cd887f4de41038659209ea382f9628cee683e01&amp;req=dSkhHsB2lIFcXvMW3nq%2BgTKyuA3fAy2QsActrZ6%2F0PAhXCcq3H36%2FEAjqSxB%0ABnfDXt6CzXn%2F%2BlSp1r9oQU%2BPdPI%3D%0A\" width=\"2474\" height=\"1178\" style=\"height: auto;\"><\/div>\n<p class=\"no-margin font-inter\">\n<\/li>\n<\/ol>\n<h2 class=\"font-degular\" id=\"h_a76868603e\">Wat als de klant de factuur niet heeft ontvangen?<\/h2>\n<p class=\"no-margin font-inter\">Als de historiek toont dat de factuur correct via Peppol werd verzonden, maar je klant ze toch niet heeft ontvangen:<\/p>\n<ul>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Controleer het Peppol-ID van je klant.<\/p>\n<\/li>\n<li class=\"font-inter\">\n<p class=\"no-margin font-inter\">Contacteer ons supportteam met het factuurnummer en de gegevens van je klant.<\/p>\n<\/li>\n<\/ul>\n<p class=\"no-margin font-inter\">Als de factuur niet werd verzonden of een fout bevat, kan je ze later opnieuw via Peppol versturen. Lukt dat nog steeds niet, neem dan contact met ons op.<\/p>\n<hr>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">Wil je meer weten? Neem deel aan onze volgende webinar <b>&#8220;Van start tot succes: haal het meeste uit Accountable&#8221;<\/b>, gepresenteerd door een van onze belastingcoaches, die live al je vragen beantwoordt!<\/p>\n<p class=\"no-margin font-inter\">\n<div class=\"intercom-container intercom-align-center\"><a class=\"intercom-h2b-button font-inter\" target=\"_blank\" href=\"https:\/\/app.livestorm.co\/accountable\/van-start-to-success-haal-het-meeste-uit-accountable?push_in_helpcenterarticle\">Inschrijven voor de webinar<\/a><\/div>\n<p class=\"no-margin font-inter\">\n<p class=\"no-margin font-inter\">En voor al je vragen staan we voor je klaar in de chat of via e-mail op <b><a href=\"mailto:support@accountable.eu\" target=\"_blank\" class=\"intercom-content-link font-inter\">support@accountable.eu<\/a><\/b> \ud83d\ude0a<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In dit artikel lees je hoe je de historiek van je factuur kunt bekijken, zowel op mobiel als op web.<\/p>\n","protected":false},"featured_media":0,"template":"","help_label":[546],"class_list":["post-21539","help_center","type-help_center","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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