They always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
Depending on where you subscribed, the steps differ.
Your invoice is already waiting in your app, ready to deduct.
💡 Nothing to do on your end. Your subscription is paid automatically via your payment method (card, PayPal or direct debit). So there's nothing to transfer and no account number on the invoice. If you've received your invoice, it's already paid, unless we tell you otherwise.
If you pay by direct debit (SEPA), confirmation can take a few days: your invoice only arrives once the payment is confirmed. More in our article on the SEPA payment time.
🇧🇪 In Belgium? If you're registered for Peppol through Accountable, your subscription invoice arrives directly in the app. Otherwise, it's sent via Peppol to the invoicing software you use (your other program).
You won't be able to get an invoice or recover the VAT on this expense. We recommend subscribing through our website next time, but remember to cancel your Apple subscription so it doesn't auto-renew. If you're still within the deadline, you can cancel your Apple subscription, get a refund, then subscribe on our website.
You'll find the link in your Google payments list. You can request each month's invoice during the first days of the following month. Processing can take up to 24 hours.
📥 Download your invoice from the website
Log in to the Settings page.
Check that you've entered your tax identification number. If not, enter it now.
Click Activity.
Click the transaction you want an invoice for.
At the bottom of the transaction details, click Download invoice with VAT. You may be asked for some details, like your full address or tax identification number.
Click Save: a link to download your invoice appears.
A question? Reach us in the chat or at support@accountable.eu 😊
Author - Valesca Wilms
As content marketing lead at Accountable Belgium, Valesca writes about freelancing, self-employment, and taxes based on her own experience as a freelancer.
Who is Valesca ?Thank you for your feedback!
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Read moreThey always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
Everything was great! All my questions were answered quickly and in a friendly manner.
In the world where everyone seems to be out to get small entrepreneurs and overwhelm them with new rules, more taxes and reporting obligations, Accountable often feels like the one steady partner that actually wants you to succeed, providing quick, clear and personalised support. Thank you!
This is an amazing application with great support on issues. In short as in day I am addicted to it (in a positive way). I myself is from IT project management and the way they have captured the user requirement, it’s phenomenal.
UI is great. Feature packed and very easy to use. The team at Accountable were VERY quick to respond and their team of technicians soon had a fix in place. Very happy with the level of service so far. Thumbs up from me!
This program is a lifesaver, and it is always improving. Plus, it has an AI chat feature that is actually useful.
The coaching session on tax management was excellent, good material, excellent explanations and very insightful. Combined with the AI I never feel alone with Accountable.
The availability of your team to help and guide people to understand their finances better is what really makes Accountable valuable. While the AI is able to give answers to most basic questions, specific scenarios need counsel from a human which your team performs beautifully.
Fast and careful answers from Alina. Top service. Thank you.
They always answer for questions wherever is via direct e-mail or through app. If they can’t answer fully they will forward you to the right place. Documents were always prepared well and ready to send further to government. Everything is intuitive in the app and easy to sort out even for someone completely green in this field.