You can update the phone number linked to your Accountable Banking account directly from your mobile device. Keeping it up to date ensures that you:
Receive important security notifications
Can approve transactions securely
Maintain full control over your Accountable Banking account
Depending on your account setup and access level, Accountable will automatically guide you through the appropriate verification process to protect your account from unauthorised access.
This article covers how to update your phone number using identity verification, a registered device, or your registered email address.
Open the "Update phone number" link from your mobile device.
Enter your old phone number (if requested).
Enter your new phone number.
Enter the verification code sent via SMS to your new phone number.
From there, the system will guide you through one of the following verification methods.
After entering your new phone number:
You will receive a text message with a verification link (this may take a few minutes).
Click the link in the SMS.
Complete the identity verification process.
Confirm your identity using one of the following methods:
The passcode you registered
Your enabled biometrics (Face ID / fingerprint)
The code from your authenticator app
Click the update link from your mobile device.
Enter your new phone number.
Enter the SMS verification code sent to your new number.
Confirm your identity using:
Your registered passcode
Your enabled biometrics
The code from your authenticator app
Click the update link from your mobile device.
Enter your old phone number.
Enter your new phone number.
Enter the SMS verification code sent to your new number.
Enter the verification key sent to your registered email address.
Confirm your identity using:
Your registered passcode
Your enabled biometrics
The code from your authenticator app
Once the verification process is complete:
You will receive an email confirmation of the phone number change.
Check your inbox, including your spam folder.
‼️ In some cases, you may receive an additional email asking for further information. Respond promptly to avoid delays.
Update your phone number from your mobile device using the Update phone number link.
Three verification methods are available: identity verification, a registered device, or your registered email address.
You will receive an email confirmation once the update is complete. Check your spam folder if you do not see it.
If you receive a follow-up email requesting more information, respond quickly to avoid delays.
Need help? Chat with us or email support@accountable.eu, we're happy to help.
Author - Valesca Wilms
As content marketing lead at Accountable Belgium, Valesca writes about freelancing, self-employment, and taxes based on her own experience as a freelancer.
Who is Valesca ?Thank you for your feedback!
Useful
As a self-employed individual with a sole proprietorship, your income is taxed under the personal in...
Read moreStarting from 2026, all self-employed individuals will need to send their invoices electronically in...
Read moreThe VAT reverse charge is a complicated word for a simple concept. It helps you purchase and sell sm...
Read moreThey always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
Chiara Marradi
01/05/2026
Everything was great! All my questions were answered quickly and in a friendly manner.
Wenzeslawa Wegener
04/05/2026
In the world where everyone seems to be out to get small entrepreneurs and overwhelm them with new rules, more taxes and reporting obligations, Accountable often feels like the one steady partner that actually wants you to succeed, providing quick, clear and personalised support. Thank you!
Janina Arsenjeva
10/04/2026
This is an amazing application with great support on issues. In short as in day I am addicted to it (in a positive way). I myself is from IT project management and the way they have captured the user requirement, it’s phenomenal.
Sumit Tewary
01/12/2024
UI is great. Feature packed and very easy to use. The team at Accountable were VERY quick to respond and their team of technicians soon had a fix in place. Very happy with the level of service so far. Thumbs up from me!
Dean Osborne
14/06/2023
This program is a lifesaver, and it is always improving. Plus, it has an AI chat feature that is actually useful.
Jeffrey Humble
14/01/2026
The coaching session on tax management was excellent, good material, excellent explanations and very insightful. Combined with the AI I never feel alone with Accountable.
Sergio Barbarino
23/04/2026
The availability of your team to help and guide people to understand their finances better is what really makes Accountable valuable. While the AI is able to give answers to most basic questions, specific scenarios need counsel from a human which your team performs beautifully.
Sofiya Bogdan Neves
18/04/2026
Fast and careful answers from Alina. Top service. Thank you.
Anonymous
15/04/2023
They always answer for questions wherever is via direct e-mail or through app. If they can’t answer fully they will forward you to the right place. Documents were always prepared well and ready to send further to government. Everything is intuitive in the app and easy to sort out even for someone completely green in this field.
Anonymous
22/03/2026
