They always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
Many so-called “special cases” can actually be handled with a simple solution, even if the feature isn’t directly visible.
For example:
Certain business expenses can be correctly assigned using an appropriate category
Income can be recorded under a different category
Missing receipt types can be documented cleanly in a free-text field
Specific tax cases for which we already offer workarounds (e.g., certain side income or mixed activities)
If you’re unsure, just reach out – we can show you if an elegant workaround exists.
Just because a feature is missing doesn’t mean you’re on your own. Our team is here to help:
We’ll review your situation with you
We’ll explain how to enter your data correctly regardless
We’ll show possible alternatives until the feature is released
Especially with tax questions, you can contact us anytime – we almost always find a solution, even if the app doesn’t automatically cover it yet.
Some features aren’t missing permanently – they just aren’t live yet.
We’re continuously working to cover all common self-employment cases.
Frequently requested features coming soon include:
Additional tax forms
Expanded accounting categories
Cash ledger
More import/export options
If something is especially important to you, let us know – the more requests we get for a feature, the higher its priority becomes.
There are rare cases where the app isn’t the right solution for your situation, such as very complex scenarios:
Self-employed with two tax numbers
Businesses required to do double-entry bookkeeping
E-commerce operators
UG or GmbH companies
If this applies to you, we’ll tell you openly – our goal is to make sure your taxes are handled correctly.
But we won’t leave you in the dark: we’ll explain exactly what’s missing and which external steps you can take instead.
We’re actively developing Accountable, and every piece of feedback helps make the app better.
You can support us by:
Reporting missing features
Explaining exactly what you need and why
Providing example cases
Letting us know if it’s a recurring or one-time situation
This helps us decide which features to prioritize and how to design them.
Accountable is constantly growing, and many missing features are already on our roadmap.
If you’re in a situation the app doesn’t yet support, there’s almost always a workaround or personal support available.
And if your situation is truly outside the app’s scope, we’ll tell you transparently – including a recommendation for how to handle your taxes correctly.
If in doubt, just reach out. We’re happy to help.
Author - Valesca Wilms
As content marketing lead at Accountable Belgium, Valesca writes about freelancing, self-employment, and taxes based on her own experience as a freelancer.
Who is Valesca ?Thank you for your feedback!
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Read moreThey always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
Everything was great! All my questions were answered quickly and in a friendly manner.
In the world where everyone seems to be out to get small entrepreneurs and overwhelm them with new rules, more taxes and reporting obligations, Accountable often feels like the one steady partner that actually wants you to succeed, providing quick, clear and personalised support. Thank you!
This is an amazing application with great support on issues. In short as in day I am addicted to it (in a positive way). I myself is from IT project management and the way they have captured the user requirement, it’s phenomenal.
UI is great. Feature packed and very easy to use. The team at Accountable were VERY quick to respond and their team of technicians soon had a fix in place. Very happy with the level of service so far. Thumbs up from me!
This program is a lifesaver, and it is always improving. Plus, it has an AI chat feature that is actually useful.
The coaching session on tax management was excellent, good material, excellent explanations and very insightful. Combined with the AI I never feel alone with Accountable.
The availability of your team to help and guide people to understand their finances better is what really makes Accountable valuable. While the AI is able to give answers to most basic questions, specific scenarios need counsel from a human which your team performs beautifully.
Fast and careful answers from Alina. Top service. Thank you.
They always answer for questions wherever is via direct e-mail or through app. If they can’t answer fully they will forward you to the right place. Documents were always prepared well and ready to send further to government. Everything is intuitive in the app and easy to sort out even for someone completely green in this field.