Good to know before ticking the "exonerated" box when adding a client:
Exonerated customers are customers who do not need to pay VAT due to a special status, such as embassies. It is therefore important to check that you do not tick this box by mistake. (this is important, for example, for your annual clients list).
If you mean that your customer is a private individual: do not tick the "exonerated" box and simply do not fill in a VAT number: your customer will be marked as a private individual.
If you checked "exonerated" because you wanted to charge 0% VAT on a specific item or invoice, the correct way to proceed is probably one of these :
If you are a franchisee, the VAT will automatically go to 0%...
If the customer is outside Belgium, VAT at 0% will be the default rate.
If you are under the reverse charge procedure (co-contractor) in the construction industry, make sure that your items are marked as "services" and not as "goods", and select 0% VAT
If you are subject to VAT and only pass on an expense to a customer, you must also charge VAT to that customer.
If you would like to apply 0% VAT for any other reason, please contact our support department.
If you have any questions about this or any other subject, please feel free to contact us in the chat. We are here to help you 🤗
Author - Valesca Wilms
As content marketing lead at Accountable Belgium, Valesca writes about freelancing, self-employment, and taxes based on her own experience as a freelancer.
Who is Valesca ?Thank you for your feedback!
Useful
As a self-employed individual with a sole proprietorship, your income is taxed under the personal in...
Read moreStarting from 2026, all self-employed individuals will need to send their invoices electronically in...
Read moreThe VAT reverse charge is a complicated word for a simple concept. It helps you purchase and sell sm...
Read moreEverything was great! All my questions were answered quickly and in a friendly manner.
Wenzeslawa Wegener
Interface très facile à utiliser et réponses rapides des coachs si besoin
Nathalie Leborgne
Snelle respons. Altijd vriendelijk en behulpzaam. Heldere uitleg en steeds geduldig. :)
Sahar Ehsani
Parfait ! Merciiii
"Jer\u00f4me Bourlard"
Merci,pour votre aide, isa
Isabelle Van de meersche
Duidelijke, overzichtelijke boekhoudingstool en zeer snelle ondersteuning bij vragen!
Danie Reniers
Super snelle opvolging en goede communicatie can steve
Adil Bouzid
Je ne vois rien à améliorer pour l'instant. La qualité de vos services, le délais de réponse et la sympathie de votre équipe sont des points qui me conviennent parfaitement. Merci pour votre bon travail.
Anonyme
Michael Enegide
De support die ik krijg van het team telkens wanneer ik een vraag heb als nieuw lid.
Ann Smets