Accountable offers by default a guarantee on every tax declaration in Germany.
This guarantee means that:
- we help you answer any question you receive from the Tax Authorities
- we cover all fines up to €500 (GROW/PRO & SMALL & TAXES) or €10.000 (MAX) (excl. fraud & late submissions)
All tax declarations are automatically guaranteed for SMALL/GROW/PRO/TAXES users at the time of tax submission, as well as for tax advisors whose clients meet the same criteria.
The guarantee covers any error or omission in the tax declaration that results in fines or penalties being imposed by the relevant tax authorities, up to €500 per declaration (GROW/SMALL/PRO/TAXES), excl. fraud and non-submission of taxes.
The guarantee is extended to €10.000 per declaration on our MAX plans.
If you made a mistake (e.g. encoding a document, adding a forbidden expense), we rely on Tax Authorities to say if the guarantee applies:
Tax Authorities decide that it was NOT carried out with the intention of eluding taxes: in this case, only non-proportional fines can be issued and we cover it as part of the guarantee.
Tax Authorities decide that it was carried out with the intention of eluding taxes: in this case, proportional fines can be issued and we DON’T cover it as part of the guarantee.
The guarantee does not cover:
newly calculated or additional taxes decided by Tax Authorities (e.g. after a tax audit)
penalties for fraud & tax evasion
interests on taxes
fines issued after the guarantee validity period (365 days after submission)
The guarantee neither applies in the following cases:
You willingly committed fraud, as stated by Tax Authorities, during the period covered by this declaration.
You submitted a tax declaration late more than once or did not submit it at all.
You forgot to add documents for the period of the declaration or submitted a document twice, despite warnings displayed in the app.
You were ever asked by Tax Authorities to pay a fine for fraud or see their revenue corrected by the Tax Office in any period prior to the submission.
You belong to any of those special tax regimes: mixed VAT, margin VAT (differentia taxation), or agriculture.
What would be examples of back taxes covered by the guarantee?
The guarantee covers back taxes that are the direct result of using the Accountable App.
This includes errors users make when helpers and user guidance in the Accountable App are not clear or correct, and when no back tax claim would have occurred without such an error.
Here are a few examples of possible errors covered by the guarantee:
Incorrect VAT rates on outgoing invoices created through the Accountable App where the user correctly followed the app's guidance.
Incorrect invoice numbers on outgoing invoices when the user consistently creates their invoices using Accountable.
Incorrect submission of VAT to the tax office when the user records their expenses according to the instructions.
Selection of an incorrect expense category for incoming invoices due to missing helpers or information in the app.
Incorrect VAT rates for receipts and invoices scanned with the app.
What happens if there is a tax audit for a tax return covered by the guarantee?
The guarantee is valid for 2 years after filing. If the tax office initiates an audit or asks a
question after this period, the guarantee is no longer valid. However, in this case we will of course always help through our support.
If the tax office initiates an audit within 2 years, Accountable will pay all back taxes related to that tax return, except for fraud and late filings.
Is the guarantee valid even if my taxes were filed by my accountant or tax advisor
through Accountable?
Yes, absolutely.
What happens if I cancel my paid subscription?
The guarantee is valid for 2 years from filing, whether you have a paid subscription or not.
However, if you terminate your subscription, the guarantee will not apply to future tax
returns.
If I forget a document and I include it in the next month, will the guarantee still apply?
In these cases, there should be no back tax claim. However, if this is the cause for additional taxes by the tax office, then we cannot cover this within the guarantee. However, our support will be available to you as always.
I once received a fine of 5€ for a late filed pre-submission. Does that mean I can't get the guarantee?
No, it just means that you are not entitled to the guarantee for this filing. It will then apply again for the next tax return.
I just received a fine for filing my tax return late. I used Accountable. Is that covered
by the guarantee?
The guarantee does not cover fines for late filing. Accountable does everything possible to make sure you don't forget any deadlines: specifically, we send you up to 2 notifications, 2 emails, and 1 text message for each filing deadline. However, if you receive a fine and think we didn't remind you in time, you can send our Customer Success Team a copy of the fine notice and we'll do our best to help you.
Does the guarantee cover all my taxes? Including VAT, trade tax, income tax and
property tax?
Our guarantee covers VAT, trade tax and income tax, the most relevant tax types for
self-employed professionals.
Author - Valesca Wilms
As content marketing lead at Accountable Belgium, Valesca writes about freelancing, self-employment, and taxes based on her own experience as a freelancer.
Who is Valesca ?Thank you for your feedback!
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Read moreThey always answer right away to any question I have, they provide clear answers, and they are very patient even when I struggle to understand. They try to explain in different ways. They are very helpful, responsive and friendly.
Chiara Marradi
01/05/2026
Everything was great! All my questions were answered quickly and in a friendly manner.
Wenzeslawa Wegener
04/05/2026
In the world where everyone seems to be out to get small entrepreneurs and overwhelm them with new rules, more taxes and reporting obligations, Accountable often feels like the one steady partner that actually wants you to succeed, providing quick, clear and personalised support. Thank you!
Janina Arsenjeva
10/04/2026
This is an amazing application with great support on issues. In short as in day I am addicted to it (in a positive way). I myself is from IT project management and the way they have captured the user requirement, it’s phenomenal.
Sumit Tewary
01/12/2024
UI is great. Feature packed and very easy to use. The team at Accountable were VERY quick to respond and their team of technicians soon had a fix in place. Very happy with the level of service so far. Thumbs up from me!
Dean Osborne
14/06/2023
This program is a lifesaver, and it is always improving. Plus, it has an AI chat feature that is actually useful.
Jeffrey Humble
14/01/2026
The coaching session on tax management was excellent, good material, excellent explanations and very insightful. Combined with the AI I never feel alone with Accountable.
Sergio Barbarino
23/04/2026
The availability of your team to help and guide people to understand their finances better is what really makes Accountable valuable. While the AI is able to give answers to most basic questions, specific scenarios need counsel from a human which your team performs beautifully.
Sofiya Bogdan Neves
18/04/2026
Fast and careful answers from Alina. Top service. Thank you.
Anonymous
15/04/2023
They always answer for questions wherever is via direct e-mail or through app. If they can’t answer fully they will forward you to the right place. Documents were always prepared well and ready to send further to government. Everything is intuitive in the app and easy to sort out even for someone completely green in this field.
Anonymous
22/03/2026
