How to check if your invoice was sent via Peppol

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Sometimes your client may tell you that they haven’t received an invoice you sent through Peppol. Before contacting support, you can check the invoice history to see whether it was successfully sent.

Why check the invoice history?

Checking the invoice history is the fastest way to know if your invoice was actually sent. The history shows:

• When the invoice was created

• When it was sent via Peppol

• If there were any errors during sending

If the invoice shows as successfully sent but your client didn’t receive it, you can contact our support team for further help.

On mobile

1. Open the Revenue screen in the app.

2. Tap on the invoice you want to check.
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3. Tap the three dots in the top right corner of the screen.
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4. Select View History.
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5. Review the history for the invoice. Look for entries showing “Sent via Peppol” or any errors.
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On Web

1. Go to the Revenue screen.

2. Click on the invoice you want to check.
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3. On the menu on the right, scroll down to find the View History button.
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4. Click View History.

5. Review the invoice history for a “Sent via Peppol” entry or any errors.
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What to do if the client didn’t receive the invoice

• If the invoice history shows it was successfully sent via Peppol, but your client hasn’t received it:

  1. Double-check the client’s Peppol ID.

  2. Contact our support team with the invoice number and the client’s details.

• If the invoice was not sent or shows an error, you can try to resend the invoice via Peppol a bit later. If it still not going through, contact us.

Author - Valesca Wilms

As content marketing lead at Accountable Belgium, Valesca writes about freelancing, self-employment, and taxes based on her own experience as a freelancer.

Who is Valesca ?